Google-verified4,665 Google reviews
Cassell Brothers delivers fast emergency response and honest diagnostics across plumbing and gas work. Multiple named technicians (Dalton, Tristan, Jared, Darren, Kevin) consistently show up within hours, solve the problem on first visit, and explain what they're doing. Reviewers praise reasonable diagnostic fees and thorough work on sewer lines, gas pipes, and water leaks. No complaints surface in recent reviews.
The team's strength is transparency and follow-through: they'll arrive Sunday for a clogged sewer line, use camera diagnostics to pinpoint the issue, handle multi-person repairs without leaving a mess, and test gas appliances after work. Technicians tailor their pace to the customer and provide home maintenance tips. Rental property owners and residential customers alike report feeling genuinely helped rather than upsold.
Limited review evidence: one one-star account cites poor quality, weak warranty follow-up, slow appointment scheduling, and use by builders cutting corners. No confirming detail from other reviews.
Yohe Plumbing earns consistent five-star praise for speed, straightforward pricing, and staff who explain problems clearly. Named technicians like Brandon, Kevin, Amanda, and Shawn appear frequently in positive reviews. However, a handful of one and two-star complaints flag slow emergency response times, damaged previous work on construction jobs, and once, cargo management during a haul. The business handles emergency calls, water heater replacements, toilet installs, drain work, and gas leak repairs across Augusta and the wider CSRA. Their yearly maintenance plans run under $500 for four visits. Many reviewers explicitly highlight cost-conscious diagnoses, contrasting Yohe's approach favourably against competitors who quoted far higher prices for the same fix.
Technicians arrive within hours and stay engaged with jobs even when delays pile up. Reviews name Joshua, Akeem, Mike, Larry, Hakeem, Bryan, and others, citing their politeness under pressure and willingness to clean up thoroughly and answer questions without rushing. Water heater swaps, leak pinpointing, and whole-house repiping all get praise for professionalism and care. One customer flagged pricing as a touch high, but others say costs are fair when stacked against competitors. Staff at the office (Stacey mentioned) also earn thumbs-up for courtesy and clarity.
Last updated 2026-07-19