Google-verified54 Google reviews
Most customers experience fast, capable septic service with friendly technicians and reasonable rates. Mike Prosser takes personal calls and often intervenes on difficult jobs. Persistent complaint: inconsistent communication and scheduling, especially for routine appointments; a few past drain field installations have failed within months despite paid work.
Recent shift: Recent drain field quality concerns: two customers (2023 and 2022) reported defects and poor aftercare, contrasting with earlier 5-star reviews. The 1/22/2025 emergency review shows strong recovery; communication issues span 2 years but seem less frequent in the last 12 months based on review timing.
Most customers praise Blake Craig and Dakota for arriving on time, completing jobs thoroughly, and charging fairly for diverse repairs and installations across plumbing, carpentry, and electrical work. A substantial minority report incomplete or blotchy work, overcharges, cancellations, no-shows, and difficulty getting callbacks after problems emerge.
When Dixie answers the phone and dispatches a crew, they show up fast and work with professionalism. Phone staff are a weak spot: rude, dismissive, and sometimes unable to book quickly. A decade-old complaint hints at installation oversight that went unnoticed across multiple visits.
Many customers praise Affordable Plumbing for fast arrival, knowledgeable staff (especially Eric and Brandon), and follow-through on water heater and drain work. However, a persistent pattern of no-shows, missed windows, and sudden cost jumps on diagnostics has burned several clients, particularly on complex jobs like leak detection.
Last updated 2026-07-19